Warranty & Repairs: 

LIMITED WARRANTY AGAINST BREAKAGE

Ray-Ban® warrants their sunglasses against breakage due to defects in material and workmanship for two years from the date of purchase.

This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

Warranty Requirements: 

Please ensure all three requirements below are met for us to process your warranty claim.

1.  The product should be packed in a cardboard box and the customer contact details and address should be clearly mentioned on the box.

2. A copy of the invoice should be sent along with the product in the cardboard box.

3. A duly filled Product Complaint Form should be printed and sent along with the product in the cardboard box.

Click here to download the Product Complaint Form.

If warranty service is required, please pack your product in a cardboard box and use a shipping service that offers tracking to ensure a safe delivery of your product. Ray-Ban is not responsible for packages lost in transit and the cost of shipping the product(s) to the service center.

If warranty conditions apply to the defect of your frame, your product will be repaired with spares or replaced with a new one.If the model is not available anymore, you will be refundedthe full amount of your purchase as per your India.Ray-Ban.com invoice. In the event that the damage is not due to a defect in material or workmanship,you will be notified of the repair process and additional charges through email or a call.

The decision of Luxottica India Eyewear Pvt. Ltd. in respect of the warranty claim shall be final and binding.

CONTACT INFORMATION

Call us on 1-800-1200-625 Monday - Friday 9:30am - 5:30pm IST

Please send your product to:

CRM Department

Luxottica India Eyewear Pvt. Ltd.

SP 810- 811, road no. 20,  RICCO Industrial Area, Phase II,

Bhiwadi - 301019, Rajasthan, India

 

Alternatively, you can also send the product to a service center closest to you.

Kolkata:

Mr. Debasish Banerjee

Prime Retail India Ltd.

Shop No.5, Camac Court ,

Camac street, Vardaan Market

Kolkata-700016

Contact Number : 91+9073364474

Email: eyewearservice@primewatchworld.com

 

Bengaluru: 

Mr. Chandra

Bhavani Enterprises

No. 487/1, Below IOB, CMH Road, Near KFC

Bengaluru - 560038

Opp. FAB India

Contact Number: 080-25215627 / 9611100703

Email : bhavanientps711@gmail.com

 

Ranchi: 

Mr. Faizan

Alif Enterprises

3rd Floor, R D Complex

Opp Vishal Mega Mart, Main Road

Ranchi 834001, Jharkhand

Contact Number: 8986894399, 0651 6570383

Email : alif4rb@gmail.com

 

Mumbai:

Ms. Joyti

Eye Vision Enterprises

4/29, Mahatma Gandhi Road, Unnat Nagar – 3

Near Jain Mandir, Opp Thakkar Dairy,

Goregaon – West, Mumbai  400062

Contact Number: +91 9619635367/7678067827

Email :- servicecenter.rayban@gmail.com

 

Chandigarh: 

Mr, Sanjeev

Kamal Distributors

SCO 7 & 8, Industrial Area Ph 9,

Mohali 160064, Punjab

Contact Number:  9417603151,0172-5013151

Email : raybanservicechd@gmail.com

 

A service representative will be happy to assist you in identifying your Ray-Ban product and determine the course of action for your warranty claim.