Warranty & Repairs:
LIMITED WARRANTY AGAINST BREAKAGE
Ray-Ban® warrants their sunglasses against breakage due to defects in material and workmanship for two years from the date of purchase.
This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.
Please ensure all three requirements below are met for us to process your warranty claim.
1. The product should be packed in a cardboard box and the customer contact details and address should be clearly mentioned on the box.
2. A copy of the invoice should be sent along with the product in the cardboard box.
3. A duly filled Product Complaint Form should be printed and sent along with the product in the cardboard box.
Click here to download the Product Complaint Form.
If warranty service is required, please pack your product in a cardboard box and use a shipping service that offers tracking to ensure a safe delivery of your product. Ray-Ban is not responsible for packages lost in transit and the cost of shipping the product(s) to the service center.
If warranty conditions apply to the defect of your frame, your product will be repaired with spares or replaced with a new one.If the model is not available anymore, you will be refundedthe full amount of your purchase as per your India.Ray-Ban.com invoice. In the event that the damage is not due to a defect in material or workmanship,you will be notified of the repair process and additional charges through email or a call.
The decision of Luxottica India Eyewear Pvt. Ltd. in respect of the warranty claim shall be final and binding.
Call us on 1-800-1200-625 Monday - Friday 9:30am - 5:30pm IST
Please send your product to:
Luxottica India Eyewear Pvt. Ltd.
SP 810- 811, road no. 20, RICCO Industrial Area, Phase II,
Bhiwadi - 301019, Rajasthan, India
Alternatively, you can also send the product to a service center closest to you.
Mr. Debasish Banerjee
Prime Retail India Ltd.
Shop No.5, Camac Court ,
Camac street, Vardaan Market
Contact Number : 91+9073364474
No. 487/1, Below IOB, CMH Road, Near KFC
Bengaluru - 560038
Opp. FAB India
Contact Number: 080-25215627 / 9611100703
Email : firstname.lastname@example.org
3rd Floor, R D Complex
Opp Vishal Mega Mart, Main Road
Ranchi 834001, Jharkhand
Contact Number: 8986894399, 0651 6570383
Email : email@example.com
Eye Vision Enterprises
4/29, Mahatma Gandhi Road, Unnat Nagar – 3
Near Jain Mandir, Opp Thakkar Dairy,
Goregaon – West, Mumbai 400062
Contact Number: +91 9619635367/7678067827
Email :- firstname.lastname@example.org
SCO 7 & 8, Industrial Area Ph 9,
Mohali 160064, Punjab
Contact Number: 9417603151,0172-5013151
Email : email@example.com
A service representative will be happy to assist you in identifying your Ray-Ban product and determine the course of action for your warranty claim.