Return Policy

 

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

You will be allowed to return / exchange any Product that you are not satisfied with for any reason; within 14 days of receipt of the product. 

Just follow these simple steps: 

1. On the My Orders, page click on create return and select the order you want to return along with the reason for the return and click on the Confirm Return button. A return / exchange request shall be generated and shared with You upon registration of Your request.

 2. Pack item(s) in the original packaging including any documentation such as invoice copy, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

3. Write the address of the company outside of the package covering any previous address label, company address is mention on the invoice. Please ship the product(s) to the below address:

August Purple Services Pvt Ltd
Plot No 128, Budhigere Cross
Mandur Village
Landmark:- Next To Baldwin International School
560049
Bangalore
Karnataka

 4. If you prefer you can call our Customer Service at +91-9242020202 to assist you with your returns process.  

 

REFUNDS AND REPLACEMENTS

  • Any Products that are sought to be returned / exchanged, must be returned in the original condition in which they were received, with all the accompanying packaging and accessories.  Further, a copy of the invoice will have to be sent to August Purple along with the Product sought to be returned.  August Purple can refuse to accept the Products for return / exchange, if the aforesaid conditions are not satisfied and / or if the Products are found to have been damaged and not in the original condition. 

  • Where request for return of any Product is accepted by August Purple, then, August Purple shall refund the value of such Product as originally paid by You in such manner as it deems fit at its sole discretion.  You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 7-10 business days of receipt.

  • Where request for exchange of any Product is accepted by August Purple, then, August Purple shall arrange for replacement of said Product with the same Product or an equivalent Product to the buyer when the original product has been received and processed at our warehouse.

  • We only accept returns on items purchased from India.Ray-Ban.com. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

  • In case of self-ship, please send a scanned copy of the courier bill along with your order details to Support@India.Ray-Ban.com to get a refund of the courier charges incurred by you.