FAQs

PRODUCT RANGE

1. What lenses are available with Ray-Ban sunglasses? 

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.

•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

2. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

SHIPPING & RETURNS

3. How much does shipping and returns cost? 

Shipping and returns are completely free (In case of self-ship, please send a scan copy of the courier bill to refund the courier charges as well).

4. Can I get my money back if I am not satisfied with my purchase? 

Yes, you will have 14 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

BUY ONLINE & CUSTOMER SERVICE

5. How do I know the right size for my sunglasses? 

If you have an old pair of glasses that look good, you can easily use the measurement information stamped on them. Usually the information you need is on one of the arms or inside the bridge.

The measurements need not be exact, but the closer they are to those of your old glasses, the more the new ones will look similar on your face.

Frame size

The front measurement includes the diameter of the lens and the width of the bridge measured in millimetres and usually separated by a small dash or rectangle (e.g.: 50 - 22). The lens diameter is the width of the lens, measured from the bridge, and the width of the bridge is the distance between the lenses above the nose, as shown in the figure below. Sometimes, the vertical measurement of the lens and the length of the arms are also present.

To determine the correct size of your Ray-Ban sunglasses, you need the width of the bridge, which determines how the glasses rest on your nose. But the diameter of the lens is an option of choice and is an indication of how the glasses will appear on your face.

Lens size

6. There is a mistake with my order, am I able to cancel it? 

Mistakes happen and we want you to be happy with your order. You can also decide to cancel the order only if the product is not invoiced ie the status of the product in that order is not marked as ‘Shipped’ in the My Accounts section. Once the product is dispatched from the warehouse, you can request a return and not cancellation. 

Simply go to the Orders section under the My Account label. There you will find your existing order with the option to cancel. For your ease of use we will keep the existing details about the cancelled order incase you wish to re-order or alter it. Please note, your security is important to us and so the details stored will never include your payment information.

7. How do I contact Ray-Ban Customer Services? 

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can call us on +91 9242020202, Monday to Saturday 9 am - 7 pm (IST), Sunday: 10 am - 5 pm (IST) or email us at Support@India.Ray-Ban.com.

For Warranty & After Sales Services , you can call us on 1-800-1200-625, Monday - Friday 9:30am - 5:30pm IST.